Payment and Refund Policy

Last updated: 23 September 2026

Scope of the policy and the products or services it covers

This Payment and Refund Policy applies to all payments made for services provided by spotlumix, including professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programs and television broadcasting. It covers both one-time service bookings and any subscription-based access to training materials or ongoing support packages related to these media operations.

Prices, currencies, taxes, and any additional charges

All prices are quoted in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Additional charges may apply for expedited service delivery, custom equipment requirements, or international data transmission fees. Customers will be informed of any such extras before payment is processed.

Accepted payment methods, payment authorisation, and payment security

We accept major credit and debit cards, bank transfers, and approved digital wallets. All transactions are authorised in real time through secure payment gateways compliant with PCI DSS standards. Authorisation holds may appear on statements during verification, and funds are only captured once the order is confirmed.

Order, booking, or service confirmation and when a contract is formed

A binding contract is formed when you receive a written confirmation email following submission of your booking or purchase. This confirmation outlines the service details, start date, and total cost. Until that point, any displayed availability is subject to change.

Cancellation rights and applicable cancellation periods

Under UK consumer law you have 14 days from the date of contract formation to cancel without providing a reason, provided the service has not yet commenced. For digital content or live feed services that begin immediately upon purchase, cancellation rights may be lost once delivery starts.

Refund eligibility, exclusions, and non-refundable items or services

Refunds are available for cancellations within the statutory period or where services are not delivered as described. Non-refundable items include custom camera setups already prepared, non-transferable broadcast licences, and any promotional packages explicitly marked as final sale.

The step-by-step procedure and information required to request a refund

To request a refund, contact us via the form on our Contacts page or email [email protected]. Provide your order reference, the reason for the request, and any supporting evidence. We will acknowledge receipt within two working days and guide you through the next steps.

Inspection, approval, rejection, and notification of the refund decision

Our team will inspect the request against the terms within ten working days. You will be notified by email of approval or rejection, including a clear explanation if refused. Approved refunds are processed without further action on your part.

Refund method, processing time, and when funds should reach the customer

Refunds are returned to the original payment method. Processing typically takes five to ten working days, after which funds appear on your statement within an additional three to five days depending on your bank.

Special rules for digital content, subscriptions, services, or promotional offers where relevant

Digital training modules and subscription access are non-refundable once downloaded or streamed. Promotional offers are subject to the same cancellation windows but may carry separate expiry conditions stated at purchase.

Failed payments, duplicate charges, chargebacks, and suspected fraud

Failed payments must be resolved within seven days or the booking may be cancelled. Duplicate charges are automatically investigated and credited. Chargebacks or suspected fraud will trigger an immediate account review and may lead to service suspension pending resolution.

Mandatory consumer rights in the target country that the policy cannot exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, UK GDPR, or the Consumer Contracts Regulations. These rights cannot be limited or excluded by contract.

Contact route, policy changes, and last-updated date

For questions about this policy please use the contact form on our Contacts page or reach [email protected] or 0114 360 5060. C10 Alison Business Centre, 39 Alison Crescent, Sheffield S2 1AS, United Kingdom is our registered address for written correspondence. We may update this policy from time to time; the current version will always be available on our website with the date of the most recent change shown above.