Privacy Policy

Last updated: 23 September 2026

Who we are and our role as data controller

spotlumix operates as the data controller for the purposes of UK GDPR and the Data Protection Act 2018. We provide professional media feed services including video operation, live signal management, content distribution, camera work and high-quality feeds for news and broadcasting. Our registered address is C10 Alison Business Centre, 39 Alison Crescent, Sheffield S2 1AS, United Kingdom. You can contact us using the details on our Contacts page or by emailing [email protected].

Scope of this notice

This privacy notice applies to all visitors, customers, suppliers and other individuals who interact with our website or services from within the United Kingdom. It explains how we collect, use, share and protect personal data in connection with our commercial media services.

Categories of personal data and sources

We collect contact details such as names, email addresses and telephone numbers when you complete our contact form or register for services. We also obtain technical data including IP addresses, browser type and device identifiers from your device when you visit the site. Usage data about how you navigate our pages is gathered through analytics tools. In some cases we receive information from third-party platforms when you engage with our media feeds or broadcasting partnerships.

Purposes of processing and legal bases

We process contact information to respond to enquiries and provide quotes; the legal basis is legitimate interests in delivering our services. Technical data is used to maintain website security and performance under the same basis. Where you consent to marketing communications we rely on consent. Contractual necessity applies when we process data to fulfil service agreements for live signal management or content distribution.

Whether providing data is required

Supplying contact details through our form is voluntary, but without them we cannot respond to your request or deliver services. Technical data is collected automatically; refusing cookies may limit site functionality as explained in our separate Cookie Policy.

Cookies and similar technologies

We use cookies and similar tracking technologies to improve site performance and remember preferences. Full details are set out in our Cookie Policy, which is accessible via the site-wide cookie banner and footer links.

Processors, recipients and disclosures

We engage service providers such as hosting companies, analytics platforms and payment processors who act as our processors under contract. Personal data may be disclosed where required by law to regulators or law enforcement bodies. We do not sell personal data to third parties.

International transfers

Some processors are located outside the UK. In these cases we use UK-approved standard contractual clauses or other appropriate safeguards to protect your data during transfer and processing.

Data retention

Contact records are kept for six years after the last interaction to meet accounting and legal requirements. Technical logs are retained for twelve months. Marketing consent records are held until consent is withdrawn or for a maximum of three years.

Security and data minimisation

We apply industry-standard technical and organisational measures including encryption, access controls and regular security reviews. We collect only the data necessary for the stated purposes and delete or anonymise information when it is no longer required.

Your data subject rights

Under UK GDPR you have the right to access, rectification, erasure, restriction, portability and objection. To exercise any right please contact us via the form on our Contacts page or email [email protected]. We will respond within one month.

Withdrawing consent and objecting to marketing

You may withdraw consent at any time by using the unsubscribe link in emails or contacting us directly. You can also object to direct marketing or profiling by notifying [email protected].

Right to complain

If you are dissatisfied with our handling of your data you may lodge a complaint with the Information Commissioner’s Office at ico.org.uk or by calling their helpline.

Children and age restrictions

Our services are intended for professional users aged eighteen and over. We do not knowingly collect personal data from children under eighteen.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects for individuals.

Changes to this policy

We may update this notice to reflect changes in law or our practices. The current version will always be posted on this page with the date of the most recent revision.